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ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution

An employee at Brindle Co is told by her line manager to complete a task one way, while the project manager instructs her to do it differently. Which type of conflict is this?

This is role conflict. The employee receives incompatible instructions from two managers, a situation common in matrix structures, so she cannot satisfy both expectations. It is unrelated to pay or training.

  1. ARole conflict arising from conflicting instructionsCorrect
  2. BConflict from a pay dispute
  3. CConflict caused by lack of training

Explanation

Receiving incompatible instructions from two managers creates role conflict, often found in matrix structures. Neither pay nor training is mentioned.

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