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ACCA Strategic Professional · Strategic Business Leader · Leading and managing projects

Halden Logistics is launching a new warehouse management system. Midway through the project, the operations director asks for extra reporting features and the sales director asks for a customer portal, neither of which was in the agreed project scope statement. The project manager accepts both informally to keep stakeholders happy. Which project planning problem is most clearly illustrated?

This is scope creep caused by the lack of formal change control. Extra features were added informally without assessing their effect on time, cost and quality, so the agreed scope baseline was undermined. A change control procedure with impact assessment and approval would prevent it.

  1. AScope creep arising from absent change controlCorrect
  2. BOptimism bias in the original cost estimate
  3. CCritical path compression through crashing
  4. DQuality assurance failure in supplier selection

Explanation

Uncontrolled additions to agreed deliverables, accepted without formal assessment of time, cost and quality impact, are scope creep. A formal change control process would evaluate and approve changes. Optimism bias concerns estimating, not accepting extra requirements.

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