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CMA Foundation · Fundamentals of Business Economics and Management · Leadership and Motivation - Concepts and Theories

In Herzberg's original study, the two sets of factors were found to operate in which manner?

Herzberg found that the factors causing satisfaction differ from those causing dissatisfaction. Motivators influence satisfaction, while hygiene factors influence dissatisfaction. The two are not opposite ends of one continuum; the opposite of satisfaction is simply no satisfaction, not dissatisfaction.

  1. ASatisfaction and dissatisfaction lie on a single continuum
  2. BFactors causing satisfaction are different from those causing dissatisfactionCorrect
  3. CHygiene factors cause satisfaction while motivators cause dissatisfaction
  4. DBoth sets of factors always produce identical effects

Explanation

Herzberg argued that satisfaction and dissatisfaction are not opposites on one scale. The opposite of satisfaction is no satisfaction, and the opposite of dissatisfaction is no dissatisfaction. Different factors, motivators and hygiene, influence each separately.

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