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CMA Foundation · Fundamentals of Business Economics and Management · Leadership and Motivation - Concepts and Theories

Ramesh, a production manager at a Pune auto-parts firm, notices that workers with the same skills and tools produce very different output. He concludes that the difference is mainly due to variation in willingness to work. Which idea about performance does this support?

Performance depends on both ability and motivation. When skills and tools are the same yet output differs, the gap arises from differing willingness to work, which is motivation. Ability alone cannot explain it, so training by itself would not remove the difference in output.

  1. APerformance depends only on ability, so training alone is enough
  2. BPerformance depends on both ability and motivation, and motivation determines willingnessCorrect
  3. CPerformance depends only on the size of the plant
  4. DPerformance depends only on the span of control

Explanation

Performance is commonly viewed as a function of ability and motivation. Since ability and tools are equal here, the gap is explained by motivation, i.e. willingness. Saying ability alone matters ignores this observation.

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