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CMA Intermediate · Operations Management and Strategic Management · Lean Operations and JIT

In lean operations, the term 'muda' refers to which of the following?

Muda means waste: any activity that consumes time, material or effort without adding value in the eyes of the customer. Lean operations aim to eliminate it. Kanban, kaizen and poka-yoke are different lean terms and do not describe waste.

  1. AAny activity that consumes resources but adds no value from the customer's viewpointCorrect
  2. BA visual signal used to trigger replenishment of parts
  3. CSmall, continuous improvements made by all employees
  4. DA mistake-proofing device built into a process

Explanation

Muda is the Japanese word for waste, meaning activity that uses resources without creating value the customer will pay for. A visual replenishment signal is kanban, continuous small improvement is kaizen, and mistake-proofing is poka-yoke.

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