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CMA Intermediate · Operations Management and Strategic Management · Lean Operations and JIT

During JIT implementation at a Gurugram appliance plant, management trains operators to stop the line when a defect appears and to fix the root cause immediately. This practice reflects which Japanese term?

This practice is Jidoka, meaning automation with a human touch or built-in quality, where the process is stopped when a defect appears so the root cause is fixed immediately. Heijunka refers to levelling production and Muda refers to waste, so neither describes stopping the line for defects.

  1. AHeijunka
  2. BJidokaCorrect
  3. CMuda
  4. DKaizen events held annually only

Explanation

Jidoka means building quality in by stopping the process when an abnormality occurs so the cause is corrected. Heijunka is production levelling. Muda means waste. Annual-only events do not describe stop-and-fix practice.

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