ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
In the Thomas-Kilmann conflict model, which style combines a high level of assertiveness with a high level of cooperativeness, so that both parties' concerns are fully met?
Collaborating is the style that is high in both assertiveness and cooperativeness. The parties work together to find a solution that fully satisfies the concerns of each, producing a win-win outcome, unlike compromising, which gives only partial satisfaction to both.
- ACollaboratingCorrect
- BCompromising
- CAccommodating
Explanation
Collaborating is high on both assertiveness and cooperativeness, as the parties work together to find a solution that fully satisfies both. Compromising is only moderate on both dimensions, and accommodating is low on assertiveness and high on cooperativeness.
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