ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
Two department managers each insist on keeping a shared budget surplus for their own teams. They meet and agree to split the surplus equally, so each gets part of what they wanted. Which conflict-handling style does this represent?
This is compromise. Each manager gives up part of their claim and accepts half the surplus, producing a middle-ground outcome. Avoidance would mean ignoring the dispute, and competing would mean one manager imposing their will so that the other gets nothing.
- ACompromiseCorrect
- BAvoidance
- CCompeting
Explanation
Compromise involves each party giving up something to reach a middle-ground solution. Splitting the surplus equally is a classic example. Avoidance would mean ignoring the issue, and competing would mean one manager forcing their position.
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