ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
In the Thomas-Kilmann conflict model, which style combines high assertiveness with high cooperativeness and aims for a win-win outcome?
Collaborating combines high assertiveness with high cooperativeness and seeks a win-win outcome. Both parties' concerns are fully met through joint problem solving. Compromising only partly satisfies each side, accommodating yields to the other party, and avoiding does neither.
- ACollaboratingCorrect
- BAccommodating
- CCompromising
- DAvoiding
Explanation
Collaborating is high on both assertiveness and cooperativeness, seeking a solution fully satisfying both parties. Accommodating is low assertiveness and high cooperativeness. Compromising is moderate on both, giving partial satisfaction. Avoiding is low on both.
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