Skip to content

ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution

Sales and production teams clash over delivery dates. They meet, openly explore the real needs of each team, and agree a new scheduling system that fully meets both teams' objectives. Which statement about this approach is correct?

This is collaborating, which is high in both assertiveness and cooperativeness. The teams work jointly to find a win-win solution that fully meets both sets of needs. Compromising would involve each side giving up part of its aims, which does not occur here.

  1. AIt is collaborating, which is high in both assertiveness and cooperativenessCorrect
  2. BIt is compromising, because both teams must lose something
  3. CIt is avoiding, because the dispute is handled by a new system
  4. DIt is competing, because a solution is imposed

Explanation

Collaborating involves working together to find a win-win solution that fully satisfies both parties, so it is high on both dimensions. Compromising would only partly satisfy each side, which is not the case here.

Did you get it right without looking?

One question tells you little. A timed set on Sources of conflict and techniques for conflict resolution shows your real accuracy, how long you take and where you lose marks.

Practise Sources of conflict and techniques for conflict resolutionFree diagnostic mock

More Sources of conflict and techniques for conflict resolution questions