CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication
Meera, a finance executive at a Pune company, wants to send a detailed quarterly budget analysis to the board that the members can study later and keep for future reference. Which medium is most suitable?
A written report is the most suitable medium because detailed budget analysis is complex, needs careful study and must be kept as a permanent record. Oral channels like phone calls or casual remarks leave no record and risk distortion of figures.
- AA written report circulated to the membersCorrect
- BA casual hallway conversation
- CA telephone call to each director
- DA passing remark at lunch
Explanation
Detailed data needs a permanent, verifiable record that can be reviewed later; written communication provides this. Oral modes such as calls or conversation leave no record and are poor for complex figures. Hence a written report is best.
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