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CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication

Meera, a manager at a Pune firm, emails a revised delivery schedule to her team. Nobody opens the email, so no one acts on it. Which statement is correct about this situation?

Communication has not been effective because the receiver never opened or understood the message. Communication is complete only when the message reaches the receiver and is understood, so merely sending an email, however well worded or authorised, does not amount to successful communication.

  1. ACommunication is complete because the message was sent
  2. BCommunication is complete because the email was properly worded
  3. CCommunication has not taken place effectively because the message was not received and understoodCorrect
  4. DCommunication is complete because the manager has authority

Explanation

Communication requires that the message reach the receiver and be understood. Sending alone does not complete it. Option A confuses transmission with communication.

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