CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
Meera, a manager, converts her idea of postponing a team meeting into an email with specific words and a subject line. Which stage of the communication process does this step represent?
This stage is encoding. Encoding means the sender translates an idea into words, symbols or images that can be transmitted. Meera turns her thought into an email message. Decoding is different because it is performed by the receiver to interpret the message received.
- ADecoding
- BEncodingCorrect
- CFeedback
- DNoise
Explanation
Encoding is the conversion of the sender's thoughts into words, symbols or other forms suitable for transmission. Decoding is done by the receiver when interpreting the message. Meera is composing the message, so she is encoding.
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