CSEET · Business Communication · Communication
Meera is angry with her team leader over a denied leave request, so she ignores most of the instructions he gives in the next meeting. This is best described as which barrier?
It is an emotional or psychological barrier. Meera's anger toward her team leader shapes how she receives his instructions, so she ignores them. Psychological barriers arise from attitudes, emotions and prejudices of the people involved, not from language problems, technology failure or overloaded channels.
- ATechnical barrier
- BEmotional or psychological barrierCorrect
- CLanguage barrier
- DChannel overload
Explanation
Her anger and attitude prevent her from receiving the message objectively. Such states of mind, including prejudice, fear and anger, are psychological or emotional barriers. No language, technology or channel fault is mentioned.
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