CSEET · Business Communication · Communication
A company secretary reads a board resolution aloud, but the directors simply nod and give no response of any kind. Which essential element of the communication process is missing here?
Feedback is missing. The secretary encoded and sent a message through speech, so message, encoding and channel exist, but the directors gave no response. Without the receiver's reaction returning to the sender, the communication loop stays incomplete and the sender cannot confirm understanding.
- AEncoding
- BFeedbackCorrect
- CChannel
- DMessage
Explanation
Communication is complete only when the receiver's response returns to the sender. The sender had a message, encoded it and used a channel (speech), but the directors gave no response. Hence feedback is missing; encoding, channel and message were all present.
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