CSEET · Business Communication · Communication
In a large firm, a message from the managing director passes through five levels before reaching the shop floor and arrives in a distorted form. What is the most appropriate description of the main barrier?
The main barrier is the long chain of hierarchy, an organisational barrier. When a message passes through many levels, each person may filter, shorten or alter it, so the shop floor receives a distorted version. Nothing in the situation points to idioms, listening faults or cultural differences.
- AUse of ambiguous idioms
- BPoor listening by the director
- CLong chain of hierarchy causing filtering of informationCorrect
- DCultural difference among workers
Explanation
Passing a message through many levels leads to filtering, omission and distortion at each stage. This is an organisational barrier arising from structure. The facts do not indicate idioms, listening failure or cultural differences.
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