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CSEET · Business Communication · Communication

Meera speaks quickly over a phone line with heavy static, and the listener, Arjun, keeps asking her to repeat. Which pair correctly identifies the barrier and a suitable remedy?

The barrier is physical or technical noise, and the remedy is to move to a clearer channel such as a better line or email. Static interferes with transmission, so the listener cannot decode the message. Changing attitudes or adding jargon would not remove the disturbance in the channel.

  1. APhysical or technical noise; shift to a clearer channel such as email or a better lineCorrect
  2. BPsychological barrier; ask Arjun to change his attitude
  3. CSemantic barrier; use more technical terms
  4. DCultural barrier; avoid speaking with Arjun

Explanation

Static on the line is noise, a physical or technical barrier to the channel. The sensible remedy is to use a better line or switch to written communication like email. The other options misidentify the barrier or suggest actions that would not solve the problem.

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