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ACCA Strategic Professional · Strategic Business Leader · Managing strategic change

Orlin Bank decides to introduce a new customer onboarding system, retraining staff and changing procedures, while keeping its strategy, culture and structure unchanged. The change is introduced in stages over eighteen months. Which type of change is this?

Adaptation is correct. The bank is making a realignment, changing systems and procedures while leaving strategy, culture and structure intact, and introduces it incrementally over eighteen months. That is non-transformational, incremental change, unlike evolution, reconstruction or revolution.

  1. AEvolution
  2. BAdaptationCorrect
  3. CRevolution
  4. DReconstruction

Explanation

Adaptation is realignment of the way the organisation operates, achieved incrementally, without changing its paradigm. The bank keeps its strategy, culture and structure and changes only systems and procedures in stages. Evolution would require transformational change, while reconstruction and revolution involve rapid, big-bang change.

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