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ACCA Strategic Professional · Strategic Business Leader · Managing strategic change

Zentra Logistics is a long-established family-run firm whose staff share strongly held, unwritten assumptions such as 'we never lay anyone off' and 'the founder's way is the right way'. Management plans to introduce automated routing that will change many roles. Using the cultural web, which element does the unwritten assumption 'the founder's way is the right way' most directly represent?

The assumption is the paradigm. In the cultural web the paradigm holds the shared, taken-for-granted beliefs about how the organisation works and what is right. Power structures, control systems and rituals are outward expressions of it, not the core belief itself.

  1. AParadigmCorrect
  2. BControl systems
  3. CPower structures
  4. DRituals and routines

Explanation

In Johnson and Scholes' cultural web, the paradigm is the set of core, taken-for-granted assumptions and beliefs about the organisation and its environment. 'The founder's way is right' is such a core belief. Power structures concern who holds influence, and rituals concern habitual behaviours, so they are less direct fits.

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