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ACCA Applied Knowledge · Business and Technology · Motivating individuals and teams

Priya, an accountant, is content with her salary and job security. Her manager gives her responsibility for leading a new reporting project, which Priya sees as a chance to achieve something and grow. Which Herzberg category does the new responsibility fall into?

The responsibility is a motivator in Herzberg's theory. Motivators come from the job content, such as achievement, responsibility and growth, and can create satisfaction. Hygiene or maintenance factors such as pay and security only prevent dissatisfaction.

  1. AHygiene factor
  2. BMotivatorCorrect
  3. CMaintenance factor
  4. DExtrinsic reward

Explanation

Responsibility, achievement and growth are intrinsic to the job content and are motivators in Herzberg's theory. Hygiene (maintenance) factors relate to context such as pay, security and conditions. Priya's pay and security are already satisfactory, so only the project responsibility offers motivation.

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