CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
Priya tells her team in Pune, 'Finish the report soon.' Each member assumes a different deadline. Which principle is best applied to avoid this problem?
Being specific and precise would solve the problem. Stating an exact date and time removes the ambiguity in a vague word like soon, so every team member understands the same deadline. Adding stories, widening circulation or using the grapevine would not remove the unclear meaning.
- AUsing a grapevine to spread the message
- BBeing specific and precise, such as stating the date and timeCorrect
- CMaking the message longer with background stories
- DSending the message to more people
Explanation
The word 'soon' is vague. Precision, such as 'by 5 pm on Friday', removes ambiguity. Longer stories or wider circulation do not fix the vagueness, and the grapevine is informal and unreliable.
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