CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
A sales head sends a WhatsApp voice note to his team about a revised target, but the team in a low-network area hears it broken and misunderstands the figure. The disturbance that distorted the message is best termed:
The disturbance is noise. Noise means any interference in the channel or surroundings, such as a weak network, that distorts or blocks the message between sender and receiver. It is not decoding or feedback, because the fault arises during transmission itself.
- AFeedback
- BEncoding
- CDecoding
- DNoiseCorrect
Explanation
Noise is any interference, physical or technical, that distorts a message during transmission. Poor network quality is such interference. Decoding is the receiver's interpretation step, and the cause here lies in the channel, not in interpretation.
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