CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication
Ravi writes to a supplier: 'Your delivery was late again, and your people are plainly careless.' The supplier becomes defensive and the dispute grows. Which principle of effective communication did Ravi mainly violate?
Courtesy was violated. Calling the supplier's staff careless is a personal, hostile remark rather than a tactful statement of the problem. Courteous communication keeps a respectful tone and focuses on the issue, which protects the business relationship and encourages cooperation.
- ACompleteness
- BCourtesyCorrect
- CConciseness
- DCorrectness of figures
Explanation
Ravi used accusatory and insulting language, showing lack of respect for the reader. Courtesy requires a tactful, considerate tone even in complaints. The message is not shown to be incomplete, too long, or numerically wrong.
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