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CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication

Rohan listens to a supplier only for the figures that affect his budget and ignores the delivery conditions, which later cause a dispute. Which type of listening problem does this represent, and what is the main remedy?

This is selective listening, because Rohan attends only to the parts of the message that matter to him and ignores the rest. The remedy is to concentrate on the whole message and confirm key points through questions and feedback, so that important conditions are not missed.

  1. ASelective listening; concentrate on the whole message and confirm key points by feedbackCorrect
  2. BEmpathetic listening; reduce emotional involvement with the speaker
  3. CAppreciative listening; avoid enjoying the speech
  4. DPseudo-listening; simply speak more slowly to the supplier

Explanation

Listening only to the portions that interest the listener and filtering out the rest is selective listening. The remedy is to attend to the entire message and check understanding through questions or feedback. Empathetic listening is about understanding the speaker's feelings, so it does not fit.

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