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CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication

Rahul is a trainee in a Mumbai firm. In a video conference with an overseas client he speaks loudly over the client, checks his phone repeatedly, and joins from a cluttered background. Which etiquette-based observation is MOST accurate?

Rahul breaches several virtual meeting etiquette norms: he interrupts instead of taking turns, is inattentive by checking his phone, and presents an unprofessional background. Business etiquette applies to online meetings as much as physical ones, so his conduct can harm the firm's image with the client.

  1. AHe breaches several virtual meeting etiquette norms, including courtesy in turn-taking, attentiveness and a professional settingCorrect
  2. BOnly the cluttered background is an etiquette issue, since interrupting and phone use are acceptable in virtual meetings
  3. CHe follows good etiquette because speaking loudly shows confidence
  4. DEtiquette applies only to face-to-face meetings, so no norm is breached

Explanation

Business etiquette extends to virtual meetings: let others finish speaking, stay attentive without distractions, and keep a tidy professional background. Rahul violates all three. Treating interruption or phone use as acceptable, or claiming etiquette applies only in person, is incorrect.

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