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ACCA Strategic Professional · Strategic Business Leader · Managing strategic change

Tessmark Retail's board has found that it must close half its stores within four months because lenders will otherwise withdraw funding. Using the Change Kaleidoscope, the context analysis shows a very short time available, low capability and little employee support. Which change path and style are MOST appropriate?

Big bang change with a directive or coercive style fits best. The crisis gives little time, lenders impose a deadline, and employee support is low, so rapid top-down action is needed. Collaborative, educative or participative approaches require time and goodwill that the context does not allow.

  1. ABig bang change with a directive or coercive styleCorrect
  2. BIncremental change with a collaborative style
  3. CEvolution with an educative style
  4. DAdaptation with a participative style

Explanation

Urgent, crisis-driven change with little time and low support points to a rapid, top-down approach. Big bang is a rapid path to transformation, implemented with directive or coercive management. Incremental or participative approaches need time and capability that Tessmark lacks.

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