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ACCA Applied Knowledge · Business and Technology · Learning and training at work

Three months after a team leader training programme, the HR manager interviews the delegates' line managers and observes whether the leaders are now delegating tasks and giving regular feedback to staff. Which level of Kirkpatrick's model is being assessed?

This is the behaviour level. It examines whether delegates are applying their new skills in the workplace, such as delegating and giving feedback, usually some months after training. Learning measures knowledge gained, while results measures wider business outcomes.

  1. AReaction
  2. BLearning
  3. CBehaviourCorrect
  4. DResults

Explanation

Checking whether delegates apply what they learned on the job, some time after training, is the behaviour level. Learning is assessed by tests of knowledge or skill close to the training, and results looks at organisational outcomes such as lower turnover or higher productivity.

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