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CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control

Two teams of an Indian IT firm each work well within themselves, but their software modules repeatedly fail to integrate because neither team shares design changes with the other. Management introduces a joint design review every week. Which statement best explains the effect of this step?

The weekly joint review builds collaboration by making the teams share design changes. That shared information also aligns their interdependent modules, which supports co-ordination. It is not a control measure, does not replace team planning, and does not remove the teams' decision rights.

  1. AIt is a control step that fixes standards of performance for each team
  2. BIt replaces team-level planning with top-management planning
  3. CIt builds collaboration across teams by sharing information, which also supports co-ordination of interdependent workCorrect
  4. DIt centralises authority by removing the teams' decision rights

Explanation

The weekly joint review creates an open channel for sharing design changes, so the interdependent teams work jointly (collaboration) and their activities fit together (co-ordination). It sets no performance standards, does not replace planning, and does not take away decision rights.

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