ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work
Which of the following is a likely consequence for an organisation of employees who feel unfairly treated and demotivated?
Unfair treatment and low motivation typically lead to lower productivity and poorer quality of work, as employees give less discretionary effort. Conflict and resistance to change are more likely, and organisational commitment declines rather than rises.
- ALower productivity and poorer quality of workCorrect
- BA decrease in the likelihood of conflict
- CGreater willingness to accept change
- DHigher organisational commitment
Explanation
Demotivated staff who see unfair treatment put in less effort, make more errors and may withhold discretionary effort, reducing productivity and quality. Conflict and resistance to change tend to increase, and commitment falls.
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