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ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work

A manager notices that a team member's output has fallen sharply in recent weeks. Which action should the manager take FIRST to address the poor performance?

The manager should first hold a private discussion with the employee to find out why performance has fallen. Understanding the cause, whether skills, workload, motivation or personal problems, is needed before choosing a fair and effective response such as training, support or formal action.

  1. AIssue a formal written warning
  2. BHold a private discussion to understand the reasons for the declineCorrect
  3. CReassign the employee's work to colleagues without comment

Explanation

The first step is to establish the cause, such as workload, skills gaps or personal issues, through a private conversation. A formal warning is premature before the cause is known. Quietly reassigning work avoids the issue and does not help the employee improve.

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