ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work
Which of the following is a consequence for the organisation of a poorly motivated workforce with weak teamwork?
Lower quality of output and more customer complaints. Demotivated employees who work poorly together tend to make more errors and give weaker service, which harms quality and customer satisfaction. It does not guarantee innovation, and it generally increases the need for control.
- ALower quality of output and more customer complaintsCorrect
- BA guaranteed increase in innovation
- CReduced need for management control systems
Explanation
Demotivated staff with poor cooperation make more mistakes and give weaker service, so quality falls and complaints rise. Innovation is not guaranteed to improve, and weak performance usually increases, not reduces, the need for control.
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