CSEET · Business Communication · Business Correspondence
Which of the following is a primary function of a business letter?
A primary function of a business letter is to create a written record of a transaction or communication. Such a record can be consulted later as evidence. Letters neither replace all oral talk nor remove legal documentation, and many are written precisely to obtain a reply.
- ACreating a written record of a transaction or communicationCorrect
- BReplacing every oral conversation within a department
- CAvoiding the need for any legal documentation
- DEnsuring the receiver never needs to reply
Explanation
Business letters serve as written, permanent records that can be referred to later as evidence of what was agreed or requested. They do not replace all oral communication, do not remove the need for legal documentation, and often invite a reply, so the other options are wrong.
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