CSEET · Business Communication · Business Correspondence
Which of the following is the most appropriate description of a circular letter?
A circular letter is one message sent to many recipients at the same time, for example to announce a new branch, a change of address or a new product. It is not personal or confidential, and it is not a reply to a complaint.
- AA letter sent to many recipients with the same message, such as a change of address or a new productCorrect
- BA confidential letter written to one specific person
- CA letter written only in reply to a complaint
- DA letter that accompanies a bill of exchange
Explanation
A circular is a single message duplicated and sent to a large group, for example to announce a new branch or a change of address. It is not individualised or confidential. Replying to a complaint is the job of an adjustment letter.
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