CSEET · Business Communication · Business Correspondence
Which of the following is a function of a business letter rather than a part of it?
Serving as a written record for future reference is a function of a business letter. Functions are the purposes a letter achieves, such as record, evidence and goodwill, whereas the salutation, inside address and complimentary close are physical parts that make up the letter's layout.
- AServing as a written record for future referenceCorrect
- BSalutation
- CInside address
- DComplimentary close
Explanation
Functions are the purposes a letter fulfils, such as providing a permanent written record, building goodwill, and giving legal evidence. Salutation, inside address and complimentary close are structural parts of the letter, so they are not functions.
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