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ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution

Which of the following is an example of a functional (constructive) effect of workplace conflict?

Open debate between departments that results in a better-designed system is functional conflict, because it improves decision quality and generates better ideas. Withholding information and gossiping reduce cooperation and morale, so they are dysfunctional effects.

  1. ATwo departments openly debate a proposed system change, leading to a better-designed solutionCorrect
  2. BStaff withhold information from colleagues to protect their own position
  3. CEmployees spend working time gossiping about a disliked manager

Explanation

Functional conflict produces beneficial outcomes such as better ideas and improved decisions. Open debate that improves a system design is an example. Withholding information and gossip damage cooperation and morale, so they are dysfunctional.

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