ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
Which of the following is a typical dysfunctional effect of prolonged conflict between individuals in an organisation?
Increased stress, lower morale and higher staff turnover are typical dysfunctional effects of prolonged conflict. Identifying weaknesses in procedures and considering alternative views are benefits of functional conflict, not harms.
- AIncreased stress, lower morale and higher staff turnoverCorrect
- BImproved identification of weaknesses in existing procedures
- CGreater willingness to consider alternative viewpoints
Explanation
Prolonged conflict commonly causes stress, falling morale, absenteeism and staff leaving. Identifying weaknesses in procedures and considering alternatives are benefits associated with functional conflict.
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