ACCA Applied Knowledge · Business and Technology · Individual and group behaviour in business organisations
Which of the following is an informal group norm rather than a formal rule of the organisation?
The unwritten agreement not to exceed the pace of the slowest worker is an informal group norm. It arises within the group and is not documented. Expense deadlines and written overtime approval are formal rules set by the organisation in its policies.
- AStaff in a team unwritten agree not to exceed the pace of the slowest worker on a shiftCorrect
- BEmployees must submit expense claims within 30 days under the policy manual
- CManagers must approve overtime in writing before it is worked
Explanation
Norms are unwritten standards of behaviour that a group develops itself, such as informally restricting output. The other two are formal rules set out in organisational policy and enforced through procedures.
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