ACCA Applied Knowledge · Business and Technology · The formal and informal business organisation
Which of the following is most likely to create a barrier when a company tries to change its culture?
Long-held informal norms that conflict with desired new behaviours are the main barrier, because people continue to follow familiar unwritten habits. Involving employees and visible commitment from senior managers support cultural change rather than obstruct it.
- AEmployees who are involved in designing the change
- BLong-held informal norms that conflict with the new desired behavioursCorrect
- CVisible commitment to the change from senior managers
Explanation
Entrenched informal norms are hard to shift and resist new behaviours, so they are a barrier. Employee involvement and visible senior commitment both help cultural change by building ownership and credibility.
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