CSEET · Business Communication · Communication
Which of the following is the main advantage of written communication over oral communication in business?
The main advantage of written communication is that it provides a permanent record that can be kept, referred to later and used as evidence. Immediate feedback, quick clarification and vocal tone are advantages of oral communication rather than written communication.
- AIt gives immediate feedback
- BIt provides a permanent record for future referenceCorrect
- CIt is the quickest way to settle a doubt
- DIt conveys tone and emotion through voice
Explanation
Written messages can be stored and used as evidence or reference later. Immediate feedback, speed and vocal tone are strengths of oral communication, so those options describe oral advantages, not written ones.
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