CSEET · Business Communication · Communication
Which of the following steps is the LEAST effective way to overcome barriers to communication in a business firm?
Sending long, detailed messages to everyone regardless of relevance is least effective. It causes information overload, which is itself a barrier. Encouraging feedback, using simple language and choosing a suitable channel and time all reduce misunderstanding, whereas flooding receivers with unneeded detail makes key points harder to grasp.
- ASending long, detailed messages to every employee regardless of relevanceCorrect
- BEncouraging feedback to confirm understanding
- CUsing simple and clear language suited to the receiver
- DChoosing a suitable channel and time for the message
Explanation
Indiscriminate long messages cause information overload, creating a barrier instead of removing it. Feedback confirms understanding, simple language removes semantic problems, and a proper channel and timing reduce physical and time barriers. So the first option worsens communication.
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