CSEET · Business Communication · Communication
A company secretary wants to send a detailed quarterly compliance report that the recipient can store, refer to later and use as formal evidence. Which mode of communication is most suitable?
A written report sent by email or letter is most suitable because written communication gives a permanent, verifiable record. The recipient can store it, refer back to it and use it as formal evidence, which oral or non-verbal modes cannot reliably provide.
- AA casual verbal chat in the corridor
- BA written report sent by email or letterCorrect
- CA hand gesture during a meeting
- DA telephone call without any notes
Explanation
Written communication creates a permanent record that can be referred to and used as evidence. Verbal chats and phone calls without notes leave no record, and gestures cannot carry detailed data.
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