CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
Which of the following steps is most directly useful in overcoming barriers to communication caused by misunderstanding of a message?
Seeking feedback from the receiver is the most useful step. Feedback shows whether the message was decoded as intended, allowing the sender to clarify and correct misunderstandings. Adding hierarchy levels, using complex vocabulary or avoiding direct interaction would increase, not reduce, such barriers.
- AIncreasing the number of hierarchical levels
- BSeeking feedback from the receiverCorrect
- CUsing complex vocabulary to sound formal
- DAvoiding face-to-face interaction
Explanation
Feedback lets the sender confirm whether the message was understood as intended and correct errors. More levels add filtering, complex words worsen semantic barriers, and avoiding interaction reduces clarification.
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