CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
Which one of the following is an example of upward communication in a company?
A sales officer submitting a monthly report to the regional manager is upward communication, since the message moves from a subordinate to a superior. Reports, feedback and suggestions flow upward, whereas policy manuals and notices flow downward, and discussions between peers are horizontal.
- AA director issuing a policy manual to department heads
- BA sales officer submitting a monthly report to the regional managerCorrect
- CTwo peer managers discussing a joint schedule
- DA notice board announcement of holidays by management
Explanation
Upward communication moves from lower to higher levels, such as reports, feedback and suggestions. The sales officer reporting to the regional manager fits this. The policy manual and notice are downward, and peer discussion is horizontal.
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