CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
A sales head dictates instructions over a phone line with heavy static, and the listener mishears 'fifteen' as 'fifty'. Which element of the communication process caused the distortion, and which stage was directly affected?
Static on the line is noise in the channel, and it distorts the message so the receiver wrongly decodes 'fifteen' as 'fifty'. The sender's encoding was correct and a receiver existed, so the error arises from noise affecting decoding.
- ANoise in the channel; decoding by the receiverCorrect
- BFeedback delay; encoding by the sender
- CWrong sender; selection of the idea
- DLack of a receiver; transmission of the idea
Explanation
Static is noise, an interference in the channel that distorts the message. The listener, hearing a distorted sound, decodes it wrongly as 'fifty'. Encoding by the sender was correct, so the options blaming encoding are wrong.
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