CSEET · Business Communication · Communication
Which of the following best describes communication in a business setting?
Business communication is the exchange of information, ideas or feelings between people so that the message is understood. It is not merely sending orders one way, because the process is complete only when the receiver grasps the meaning and can respond.
- AA one-way flow of orders from a manager to employees
- BThe exchange of information, ideas or feelings between people so that the message is understoodCorrect
- CThe printing and distribution of company notices
- DThe storage of records in an office file
Explanation
Communication is a two-way process of sharing and understanding messages. Option A describes only downward orders and ignores understanding and response. Printing notices and storing files are record handling, not the exchange of meaning.
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