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CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication

Which one of the following statements about the nature of communication is correct?

Communication is a continuous, dynamic process involving exchange of meaning between people. It is not one-way, since feedback completes it, and it is not limited to spoken words or to top management; it uses many forms and operates at all organisational levels.

  1. AIt is a one-way process that ends when the message is dispatched
  2. BIt is a continuous, dynamic process involving exchange of meaning between peopleCorrect
  3. CIt is limited to spoken words
  4. DIt is confined to top management

Explanation

Communication is a dynamic, continuous and two-way process, with feedback completing the loop. It includes written, oral and non-verbal forms and occurs at all levels of an organisation. The one-way view ignores feedback, so it is wrong.

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