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CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication

Which sequence correctly lists the basic steps of the communication process?

The correct sequence is sender, idea, encoding, channel, decoding, receiver, feedback. The sender forms and encodes the idea, sends it through a channel, the receiver decodes it, and feedback returns to the sender. The other orders break this logical flow.

  1. ASender, decoding, message, receiver, encoding, feedback
  2. BReceiver, message, sender, channel, feedback, decoding
  3. CSender, idea, encoding, channel, decoding, receiver, feedbackCorrect
  4. DIdea, receiver, channel, encoding, sender, feedback

Explanation

The sender forms the idea and encodes it, then transmits it through a channel. The receiver decodes it and gives feedback. The other sequences place decoding before the message or the receiver before the sender, which is illogical.

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