Skip to content

CMA Foundation · Fundamentals of Business Laws and Business Communication · Do's and Don'ts of Communication through Social Media

Which practice should a business professional avoid when using social media for official communication?

A professional should avoid using the same casual slang and emojis with clients as with friends. Official social media communication requires a tone appropriate to the audience, because informal language can seem unprofessional or be misunderstood. Verifying facts, respectful tone and following policy are recommended practices.

  1. AUsing the same casual slang and emojis with clients as with friendsCorrect
  2. BChecking facts before posting
  3. CUsing a respectful tone with all audiences
  4. DFollowing the organisation's social media policy

Explanation

Official communication needs a professional tone suited to the audience. Casual slang and heavy emojis with clients can seem unprofessional and be misread. The other options are recommended practices.

Did you get it right without looking?

One question tells you little. A timed set on Do's and Don'ts of Communication through Social Media shows your real accuracy, how long you take and where you lose marks.

Practise Do's and Don'ts of Communication through Social MediaFree diagnostic mock

More Do's and Don'ts of Communication through Social Media questions