CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
Which situation is the clearest example of a physical (environmental) barrier to communication?
Instructions drowned out by machine noise on a factory floor are the clearest physical barrier, because the disturbance comes from the surroundings. Distrust, fear of reporting and technical wording are psychological or language barriers instead.
- AA sales head distrusts the accountant and ignores her report
- BA supervisor's instructions are given on a factory floor where machine noise drowns out his voiceCorrect
- CA circular is written in highly technical legal terms
- DA subordinate hesitates to report bad news to the director
Explanation
Machine noise is an environmental disturbance in the surroundings and so is a physical barrier. Distrust and hesitation are psychological or interpersonal, and technical wording is semantic.
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