CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
Which statement about communication barriers is correct?
Communication barriers can occur at any stage of the process, including encoding, transmission, decoding and feedback. They affect both written and oral messages and may originate with the sender or receiver, so changing to email does not remove them.
- AThey arise only in oral communication, never in written messages
- BThey can occur at any stage of the communication process, from encoding to feedbackCorrect
- CThey disappear once a message is sent through email
- DThey affect only the receiver and never the sender
Explanation
Barriers can occur in sender's encoding, the channel, the receiver's decoding or feedback, and in both oral and written forms. Email does not remove them, and the sender can also be the source of a barrier.
Did you get it right without looking?
One question tells you little. A timed set on Barriers to Business Communication shows your real accuracy, how long you take and where you lose marks.
More Barriers to Business Communication questions
- A sales head in Jaipur ends a briefing by asking each team member to restate the new discount policy in their own words. Which communication…
- A manager at a Chennai firm gives an oral instruction in a noisy workshop. The worker nods, but later does the wrong task because he heard o…
- A purchase manager at a Pune firm sends a supplier an email saying 'Dispatch the consignment ASAP at the usual rate.' The supplier does not …
- Ravi, a manager, believes that all employees from a particular region are lazy, and so he filters their reports with suspicion and reads onl…
- Ms. Iyer, a finance head in Chennai, finds that junior staff rarely report bad news to her, so information reaching her is filtered. Which m…
- A department head at a Kolkata firm believes that junior staff never have useful ideas, so he stops listening as soon as an intern begins to…